Privacy Policy

Show Me A Sign ("we," "our," or "us") is a nonprofit organization dedicated to preventing suicide and promoting mental health awareness through community belief and action. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this policy carefully. If you do not agree with its terms, please do not access the site or create an account.

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact information when you register or contact us.
• Account Information: Username, password, and profile information when you create an account.
• Believer Pledge Acceptance: A timestamped record of your acceptance of the Believer Pledge at the time of registration.
• Chapter Application Data: School or organization name, location, your role, and other details submitted when applying to start or join a chapter.
• Action Logs: Records of the Believer Actions you log — including Sign Actions (sign walks, sign runs, sign lines), Belief Actions (belief bombs, social media campaigns, mentorship), associated bystander counts, distances, and timestamps.
• Gamification Data: Your earned points, Belief Level, monthly points, badge achievements, and leaderboard standings.
• Donation Information: Billing address and donation history. Payment card details are processed securely through Stripe — we do not store raw card numbers.
• Impact Stories: Stories and testimonials you voluntarily submit.
• Communication Data: Messages, feedback, and other communications you send to us.

When you access our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation information.
• Location Data: General geographic location based on IP address, and precise location data you voluntarily provide for chapter or map features.
• Cookies and Tracking: Information collected through cookies and similar technologies to maintain your session and improve your experience.

We use the information we collect for the following purposes:

• To create and manage your Believer account and dashboard
• To record and display your Believer Actions, earned points, and Belief Level progression
• To calculate and publish chapter and individual leaderboard standings
• To process chapter applications and manage chapter membership and officer assignments
• To register you for events and communicate event details
• To process donations and provide donation receipts for tax purposes
• To send you updates, newsletters, and program information (you may opt out at any time)
• To send SMS text messages if you have opted in during registration
• To share your approved impact stories on our website and social media
• To respond to your inquiries and provide support
• To analyze usage patterns and improve user experience
• To detect and address technical issues and security threats
• To comply with legal obligations

If you opt in to receive text messages from Show Me A Sign during registration, the following terms apply:

• We may send you updates, event reminders, and community news via SMS.
• Message frequency varies.
• Standard message and data rates may apply.
• Reply STOP at any time to unsubscribe from all SMS messages from us.
• Reply HELP for assistance.
• Opting out of SMS will not affect your account or any other communications.
• We do not sell your phone number to third parties for marketing purposes.

We may share your information in the following circumstances:

• With Your Consent: When you give us explicit permission.
• Service Providers: With third-party vendors who perform services on our behalf, including Stripe (payment processing), Supabase (database hosting), and email/SMS delivery services.
• Chapter Leaders: If you join a chapter, your name and contact information may be shared with that chapter's officers to facilitate participation.
• Public Leaderboards: Your display name and points may appear on public leaderboards. You can control your map and name visibility in your profile settings.
• Legal Requirements: If required by law, court order, or government request.
• Safety and Protection: To protect the rights, property, or safety of Show Me A Sign, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or transfer of assets.

We do not sell your personal information to third parties or data brokers.

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption at rest and in transit, Row Level Security policies on our database, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of Email: Unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us.
• Opt-Out of SMS: Reply STOP to any text message we send you.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at runnerguy@showmeasign.org.

We use cookies and similar tracking technologies to maintain your login session, remember preferences, and analyze usage patterns. You can control cookies through your browser settings. However, disabling cookies may affect your ability to log in or use certain features of our website.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

For school-based chapters, we work with school administrators and follow applicable student privacy laws including FERPA and COPPA.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Donation records are retained as required by nonprofit tax and legal compliance law. Action logs and gamification data are retained for the lifetime of your account unless you request deletion.

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this privacy policy, please contact us: